The iPhone Xis completely different from any of its predecessors. It’s the first iPhone to boast a stunning OLED screen, as well as the first to do away the iconic home button.
But like any smartphone, there are always a few issues that crop up. We’ve compiled a list ofiPhone Xproblems, after scouring through support threads and forums, and we also have fixes and workarounds to make sure your new iPhone keeps working perfectly.
People have quickly gotten used to unlocking their iPhones with their faces, but it seems that Face ID has not been performing perfectly for everyone. Posts in the iMore forum and the MacRumors forum describe an increasingly erratic Face ID which inexplicably fails some of the time. This issue may crop up after a software update.
We’ve seen a few reports at the Apple forums and the MacRumors forum about the iPhone X screen refusing to turn back on, refusing to turn off, or freezing up intermittently. There are a few possible causes of this.
Shortly after the release of the iPhone X, Apple put out a statement about the OLED display used in the phone. The company noted that over time, “image persistence” or “burn-in” could appear.Burn-in occurs when a static image is left on the screen for a long time and gets burned into the display permanently. For example, if you leave your iPhone X screen on for quite a while sitting on the home screen, the icon of an app may get burned into the screen, so much so that you can see its faint outline when watching a video.
Apple is being proactive here and warning users that burn-in could occur on the iPhone X in the future, as OLED screens are often prone to the problem, but it’s not likely to happen to most people.
A number of users on Reddit have reported that the iPhone X stops working when they are in cold temperatures. The problem typically only lasts a few seconds, though some users have experienced a longer freeze-up. Luckily, Apple is aware of the problem and is working on a software update that should address the issue.
Apple Insider reports a small number of iPhone X users see a persistent green line on the left or right side of the screen. People who have experienced the issue say the line does not appear when you first turn on the phone, but after using it. Samsung, the manufacturer of the iPhone X display, had a similar problem with the Samsung Galaxy S7, leading people to believe this may be a hardware problem.
Posts in the Apple forums, on Reddit, and in the MacRumors forum describe a crackling noise when iPhone X speakers are at a high volume. The problem seems to be limited to a small number of phones and continues after the unit is replaced. A similar problem on the iPhone 8 was attributed to a software issue and a patch was released to address the problem. It’s unclear whether the iPhone X problem is a software or hardware issue at this point but Apple is currently looking into it.